Customer-support AI agents
9 agents in the customer-support category, ranked by editorial priority.
Cresta
Real-time AI coaching and post-call analytics for contact center agents
Observe.AI
Voice AI for contact center QA, call scoring, and agent coaching at scale
Salesforce Einstein
AI agents built into Salesforce CRM for sales, service, and marketing automation
Talkdesk AI
AI-native contact center platform with built-in copilot, QA automation, and self-service agents
Maven AGI
Enterprise AI support agent built on compound AI, targeting mid-market and enterprise teams
Decagon AI
AI-native customer support agent for high-volume enterprise teams
Ada
Enterprise AI customer service platform used by Square, Meta, and Verizon
Sierra AI
Enterprise AI agents for customer experience, built by the team behind Salesforce and OpenAI
Intercom Fin
The AI customer support agent inside Intercom, resolving over half your tickets automatically